Cancellation Policy

Experience
Your experience is booked and personalised just for you and we ask that if you must cancel or reschedule your tour, please provide us with at least 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate customers on our waiting list. 

We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. However, experiences booked with upgrade Brigit’s Bakery food will be charged 100% of the value of the food pre-ordered.

Last minute cancellations or ‘no shows’ could be charged a cancellation fee each time.  Here is our general breakdown of our discretional cancellation fees: 

  • Less than 24-hour notice will result in a charge equal to 50% of booked experience(s). Brigit’s Bakery food will be charged 100% of the value of the food pre-ordered.
  • NO SHOWS’ will be charged 100% of the booked experience(s). 

As a courtesy, we do contact you to confirm the date and time of your experience(s).

Vox City Walks Tour
You can cancel or reschedule your booking free of charge, up to 24 hours in advance of the day you travel. Bookings are non-amendable and non-refundable within 24 hours. 

Many thanks in advance for your understanding 

Keith HamiltonCancellation Policy