Cab FAQs

Are Veluba cabs insured?

Yes. All Veluba bikes are fully insured. They all have Public & Products Liability, including liability to passengers.

Are Veluba cab drivers pre-checked?

Yes. All Veluba drivers are, and will continually be, DBS pre-checked in line with Transport for London’s policy and guidelines.

Do you take cash payments?

No. To ensure the safety and security of both our passengers and our drivers, Veluba is a cashless service. Payment is taken via the app from your chosen payment card. We also accept contactless payment for flagged Veluba.

Where does Veluba operate?

Veluba operates within a 2 mile radius of London Waterloo Station.

How much does it cost?

Our short journeys are priced fairly, based on mileage and a set-rate booking fee. An estimated fare will always be given to you upfront.

£3.00 Base Fare
£1.25 Per Mile
£0.20 Per Minute
£8.50 Minimum Fare

What happens if I cancel?

You can cancel a trip at any time through the Veluba app, but may be charged a cancellation fee of £3. This makes up for the time and effort our drivers spend getting to your location.

Tour FAQs and statements 

What is a Veluba Tour?  

A Veluba cab is a safe and unique eco-transport to experience London Highlights. We have partnered with Vox City to bring you multilingual commentary of points of interest on your tour.  

What languages are offered from the Vox City commentary? 

You can select from English, French, German, Italian, Mandarin and Spanish. You are able to select your preferred language when booking your tour. 

Is the same day booking acceptable?  

Our tours are strictly on a pre-booked and advance bookings only.  Bookings close at 14:00 the day before the preferred tour date. Always check availability. 

Can I amend my Brigit Bakery food and drink order? 

We can accept food and drink upgrades/amendments up to 14:00 the day before your tour date.  

Brigit Bakery Dietary options and Allergens 

Brigit Bakery offer Gluten free and Vegan options. Unfortunately, Brigit Bakery are unable to cater for: nut-free, peanut-free, combination of dairy & gluten-free, combination of vegan & gluten-free and Coeliacs. Gluten-free menu may contain traces. All allergies must be emailed and confirmed by management at 

Inclement weather 

Our tours go ahead in all weather conditions. Every Veluba has detachable doors and we monitor the British weather each day to decide whether to ‘door or not to door!’ 

What do I need to bring for my Veluba Tour? 

Confirmation of your booked tour.  

Where do I meet my Veluba Tour driver?  

Our tours commence from Brigit’s Bakery Covent Garden, 6-7 Chandos Place, Covent Garden, London WC2N 4HU. 

Where does the Veluba Tour end?  

Our tour ends at the Trafalgar Square, London WC2N 5DX 

How long is our Veluba Tour?  

Please allow approximately 70 minutes. 

Late arrivals 

Our tour drivers will be at the departure point just before your tour start time. They will wait for up to 10 minutes for late arrivals but after this time the tour will be deemed as cancelled. The driver and office will attempt to make contact with you throughout this time. It is the discretion of the Veluba management to allow you to reschedule. 

What if I have to change or cancel my booked Veluba Tour?  

We have a cancellation policy. We will help you to re-arrange your tour to a preferred date and time. Please contact us directly on  

We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.  

However, tours booked with upgrade Brigit’s Bakery food will be charged 100% of the value of the food pre-ordered. 

Is Veluba Covid secure?  

Your Veluba driver is separated from you by way of a Perspex partition. Each Veluba can carry 2 passengers, so you will only be with your chosen companion or on your own. After each tour the Veluba cabs are wiped down with antibacterial wipes. 

What if Government guidelines change around Covid restrictions?  

If a tour is booked and guidelines change, you will be eligible to postpone, re-book or receive a full refund.  

How many passengers can fit in a Veluba cab? 

Each Veluba accommodates up to 2 adult sized passengers.  

There are more than 2 passengers in our party, will our tours start at the same time? 

Yes, but please check availability at the time of booking.  

Is this tour suitable for a family with children?  

Yes this is a child friendly tour but each passenger will need their own seat, so for a family of 4, we suggest booking 2 Veluba. 

Is there a combined maximum weight limit? 

Veluba are pedal-powered, electrically assisted cabs, so due to the ‘human power’ nature of a Veluba we have a maximum weight of 200kg. 

Do I have to cycle the Veluba?  

No. Your trained Veluba driver will operate the Veluba and safely guide you on your tour.