FAQs

FREQUENTLY ASKED QUESTIONS.

Q. ARE VELUBA TAXIS INSURED?

A. Yes. All VELUBA bikes are fully insured. They all have £5,000,000 Public & Products
Liability (including liability to passengers) underwritten by an ‘A’ rated insurer at
Lloyd’s of London.

Q. ARE VELUBA TAXI DRIVERS PRE-CHECKED?

A. Yes. All VELUBA drivers are, and will continually be, enhanced DBS pre-checked in line with Tfl policy and guidelines. If not a UK citizen, we insist each driver must have a ‘Certificate of Good Conduct’, issued by the relevant non-UK country embassy, whilst their enhanced DBS check is being processed. This is highest and most thorough check a driver can have.

Q. ARE VELUBAs EXPENSIVE?

A. All our journeys have a simple cost structure. £3 base ride fare, plus £1.25 a mile and 20 pence per minute thereafter. And when you realise one of our biggest strengths is the routes we can take you soon see we are quick too. So, nowhere takes too long to get to and most journeys are actually shorter than you think. Why? Because we can use bus lanes, cycle lanes, permitted pathways as well as roads.

Q. HOW DO I KNOW I WON’T GET ‘RIPPED OFF’?

A. To travel in a VELUBA you have to book and pay on our App. As soon as you tap in your desired destination an estimated fare appears on screen. Accept that fare and your taxi is booked. Your exact final fare deducts automatically when you reach your destination. No cash. No hassle.

Q. ARE VELUBA DRIVERS TRAINED?

A. Yes. All our drivers attend our own driving course that is a registered Bikeability Scheme. They must pass a driving test that teaches them about the VELUBA and, just as importantly, road safety. Only then do they receive our Pass Certificate.

Q. IS THE VELUBA SAFE?

A. All our vehicles are fitted with 3 CCTV cameras. All are fitted with seat belts and all are made from hardened polyethylene, another name for recycled plastic bottles. Passengers are protected on all sides by it. It’s light, strong and entirely ‘ECO’. Not only that, as soon as you book your VELUBA the drivers details are sent to your smart phone and our HQ, so you and our team know exactly which cab is yours and the details of your driver.

Q. WHY CAN’T I PAY WITH CASH?

A. VELUBA is an App hailed taxi service. You book, pre-order and pay for your journey on the App. No surprise charges, all based on real costs from actual durations and real distances. Safer for you and safer for our drivers too. Our drivers accept no cash payments so therefore carry no cash either. Safety for all is everything in a VELUBA.

Q. ARE VELUBA BIKES ECO-FRIENDLY.

A. Absolutely. Not only are all our vehicles zero emission, an absolute must for our increasingly polluted and congested cities, every VELUBA body shell is also constructed from hundreds of re-cycled plastic bottles as well. Generally known as hardened polyethylene. We look to be as eco-friendly as we possibly can be in all we do.

Q. CAN I GET A VELUBA AT NIGHT?

A. Yes, absolutely. London is like a different city to view at night. So amazing to see. All VELUBA are fitted with headlights and rear lights, indicators and internal lights, just like other taxis. A night out starting or ending in a VELUBA makes for a more special evening.

Q. WHY DO I HAVE TO DOWNLOAD THE APP?

A. Just like other taxi Apps the VELUBA one is your way of booking and paying for your journey. The App tells the driver where you want to be picked up from and where you want to go. It tells you the estimated cost of your journey, how far it is and then lets you pay automatically when you reach your destination. It also lets you see on screen where your driver is and how long before they pick you up, live on screen. VELUBA is an App based service, not a cash one. Safer for you and the driver.

Q. CAN I GO ON LONG JOURNEYS IN A VELUBA.

A. You can, but why would you? VELUBA is designed for shorter journeys in and around the city. Journeys under 4 or 5 miles. Mostly 2 to 3. You’ll be surprised how closer thing are in a VELUBA because of the routes we can take. Nothing is as far as you think in London as the VELUBA flies.

Q. HOW FAST CAN A VELUBA GO?

A. VELUBA is an e-bike. Pedal and electric assist. The maximum electric motor allowed on any electric assist vehicle is 250 Watt. The maximum level of electric assist to a VELUBA is 15.5 MPH. Doesn’t sound a lot but when you consider you spend hardly any time in London’s traffic jams you’ll get to where you need to be so much quicker.

Q. CAN I BOOK A VELUBA FOR A DAY?

A. You can book a VELUBA for as long as you like. By the hour or by the day. For events or special occasions. Contact us for more details on that by email to: info@veluba.com or simply call us.

Q. WHAT IF THE BATTERY GOES FLAT?

A. It won’t. Our taxis have a battery life of up to 12 hours, or approximately 180km. Also, your driver knows at all times how much battery power they have left. And, should the unlikely event happen and they do run out of power, they can always rely on good old fashioned leg power and pedal you the rest of the way.

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