FAQs

Frequently Asked Questions

General

What is a Veluba Tour?

A Veluba cab is a safe and unique eco-transport to experience the London Landmarks. We have partnered with Vox City to bring you multilingual commentary of points of interest on your tour.

What languages are offered from the Vox City commentary?

You can select from English, French, German, Italian, Chinese and Spanish. You are able to select your preferred language when booking your tour.

Do I have to cycle the Veluba?

No. Your trained Veluba driver will operate the Veluba and safely guide you on your tour.

How fast does the Veluba travel?

We cruise through London at 7-8mph to maintain a smooth ride for all our guests.

How many passengers can fit in a Veluba cab?

Each Veluba accommodates up to 2 adult sized passengers.

There are more than 2 passengers in our party, will our tours start at the same time?

Yes, but please check availability at the time of booking.

Is this tour suitable for a family with children?

Yes this is a child friendly tour but each passenger will need their own seat, so for a family of 4, we suggest booking 2 Veluba.

Is there a combined maximum weight limit?

Veluba are pedal-powered, electrically assisted cabs, so due to the 'human power' nature of a Veluba we have a maximum weight of 200kg.

Inclement weather

Our tours go ahead in all weather conditions. Every Veluba has detachable doors and we monitor the British weather each day to decide whether to 'door or not to door!'

Late arrivals

Our tour drivers will be at the departure point just before your tour start time. They will wait for up to 10 minutes for late arrivals but after this time the tour will be deemed as cancelled. The driver and office will attempt to make contact with you throughout this time. It is the discretion of the Veluba management to allow you to reschedule.

What if I have to change or cancel my booked Veluba Tour?

Please see our cancellation policy.

Is Veluba Covid secure?

Your Veluba driver is separated from you by way of a Perspex partition. Each Veluba can carry 2 passengers, so you will only be with your chosen companion or on your own. After each tour the Veluba cabs are cleaned and disinfected.

Do you offer NHS discount?

Yes we do offer NHS discount, please show your Blue Light Card to your driver at the beginning of your tour.

Afternoon Tea Bike Tour

Where do I meet my driver for my Afternoon Tea Bike Tour?

Our tours commence from Brigit's Bakery Covent Garden, 6-7 Chandos Place, Covent Garden, London WC2N 4HU.

What do I need to bring for my Afternoon Tea Bike Tour?

Confirmation of your booked tour.

Where does the Afternoon Tea Bike Tour end?

Our tour ends on Trafalgar Square, London WC2N 5DX.

How long is the Afternoon Tea Bike Tour?

Please allow approximately 60-65 minutes.

Can I amend my Afternoon Tea Bike Tour food and drink order?

We can accept food and drink upgrades/amendments up to 14:00 the day before your tour date.

Brigit's Bakery Dietary options and Allergens.

Unfortunately, Brigit's Bakery are unable to cater for: nut-free, peanut-free, combination of dairy & gluten-free, combination of vegan & gluten-free and Coeliacs. Gluten-free menu may contain traces. See Brigit's Bakery Menu for each alternative Afternoon Tea.
Please specify requirements upon booking. All allergies must be emailed and confirmed by management at info@veluba.com.
Thank you for your understanding.

Can I bring my own food or drink on the tour?

As we work with Brigit's Bakery to bring you a wide selection of treats, we ask you DO NOT consume your own food or drinks.

Is the same day booking acceptable?

Our tours are strictly on a pre-booked and advance bookings only. Bookings close at 14:00 the day before the preferred tour date. Always check availability.

What if I have to change or cancel my Afternoon Tea Bike Tour?

Please see our cancellation policy.

London Landmarks Tour

Where do I meet my driver for my London Landmarks Tour?

Tours depart up the stairs from the ChillOut London Kiosk (Opposite New Scotland Yard, Next to Westminster Pier Victoria Embankment, London SW1A 2JH).

What do I need to bring for my London Landmarks Tour?

Confirmation of your booked tour.

Where does the London Landmarks Tour end?

Our tour ends on Trafalgar Square, London WC2N 5DX.

How long is the London Landmarks Tour?

Depending on your chosen tour length please allow approximately 60-65 minutes or 30-35 minutes.

What if I have to change or cancel my London Landmarks Tour?

Please see our cancellation policy.

Vox City Walks London

Where do I meet the guide for my walking tour?

Our walking tours start from Trafalgar Square London WC2N 5DX, opposite Canada House and next to the Fourth Plinth (the statue of two men in hats).

What do I need to bring for my walking tour?

Confirmation of your booked walking tour with your QR code to scan.

Where does the walking tour end?

Each walking tour ends on Trafalgar Square, London WC2N 5DX.

How long is the walking tour?

Each tour lasts approximately 2 hours in total.

What if I have to change or cancel my booked walking tour?

Please see our cancellation policy.