FAQs

Are Veluba cabs insured?

Yes. All Veluba bikes are fully insured. They all have Public & Products Liability, including liability to passengers.

Are Veluba cab drivers pre-checked?

Yes. All Veluba drivers are, and will continually be, DBS pre-checked in line with Transport for London’s policy and guidelines.

Do you take cash payments?

No. To ensure the safety and security of both our passengers and our drivers, Veluba is a cashless service. Payment is taken via the app from your chosen payment card. We also accept contactless payment for flagged Veluba.

Where does Veluba operate?

Our depot is based in Southwark, London. Veluba operates within a 3 mile radius of this address.

How much does it cost?

Our short journeys are priced fairly, based on mileage and a set-rate booking fee. An estimated fare will always be given to you upfront.

What happens if I cancel?

We know things change, and we don’t punish you for it. So you can cancel a trip at any time through the Veluba app, but may be charged a cancellation fee of £3. This makes up for the time and effort our drivers spend getting to your location.

InterproFAQs